What should I do if I have a complaint?
1. Contact us and tell us about your complaint. We will do our best to resolve it quickly.
2. If your complaint is not satisfactorily resolved within 5 days, please contact Neil Hay on (03) 62 342 088 or put your complaint in writing and send it to Neil at PO Box 4588 Bathurst Street, Hobart, 7000 to enable your complaint to be handled quickly and fairly in an effort to be resolved.
3. Compass Insurance Brokers (Tas) Pty Ltd is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved to your satisfaction by us you have the right to refer the matter to the AFCA. They can be contacted as follows:
Australian Financial Complaints Authority Limited
GPO Box 3
Melbourne, VIC 3001
Ph 1800 931 678
Fax (03) 9613 6399